Commonly Asked Questions
How long does shipping take?
Your item can take approximately up to one week or less to arrive.
Please allow approx. 0 to 5 business days to process your order, and approx. 1 to 4 days to arrive after it is processed and shipped.
How can I track my package?
You will be emailed a USPS tracking number when it ships. Please make sure to include an email address at checkout to receive the notifications. Tracking numbers are not sent via text message.
How much is shipping?
FREE shipping within the USA for orders $25 and up. We charge a flat rate of $5 for orders under $25.
Do you ship outside of the USA?
Our system currently ships within the USA, Canada, and United Kingdom. We charge a flat rate of $15 to ship to Canada and United Kingdom at checkout.
We do often ship to many other countries, as long as our shipping company will send it. Please inquire with your items and address or location, for pricing and availability via email or our contact form. It usually costs approx. $15 to $20 to ship outside of the USA.
The client is responsible for all customs fees and taxes, if their country requires that.
Why Can't I see my notes that I left on my order?
Once you place your order, your notes disappear on your end and do not show up on your confirmation email. But they do come through for us.
I forgot to write my notes. What can I do?
Please email us. We have a contact form on our site. Thank you.
My order was sent wrong. What can be done?
We are very sorry if a mistake was made on your order. Please contact us via our contact form or email us so that we can immediately fix our mistake. Thank you and sorry again.
What is your return policy?
All sales are final. No cancelations, returns, or exchanges. But please contact us if you have any issues with your order. Your satisfaction is very important to us.
How should I care for my jewelry?
To preserve the gold plating of any gold plated jewelry and silver jewelry, it is a universal recommendation that it should not be wet, or perspired on too much. It should also be protected from perfumes, lotions, and chemicals. That goes for any brand. For example, it should not be bathed with, worn in the pool, or worn during vigorous exercise so that the gold plating is preserved to its best quality.
Do you offer payment plans?
Yes. We have a payment plan for most orders over $500. A non-refundable 30% down payment is required to hold the items. We offer up to 1 month to pay them off. Please contact us via our contact form or any other way you would like, to set up your payment plan. Thank you.
Can I do a store pick up?
Yes. We offer a store pick up at our fine jewelry store, B & F Jewelry. Our Gold Dipped collection is not available for purchase or viewing there, as it is shipped directly from our warehouse.
You will get an email when your order is ready for pick up. It is usually ready within 24 hours. Please bring that confirmation email with you. You have 7 business days to pick up from the date of that email. If you need longer please let us know. Thank you.
B & F Jewelry
655. S. Hill St.
Los Angeles, Ca
We are open Monday through Saturday from 11:30am to 5pm.
Do you also sell fine jewelry?
Yes, we do. Our main line B & F Jewelry is a fine jewelry brand. You can view our items here.
You may also view them at our store. Address in previous answer.
How can I contact customer service?
Please use our contact form, or email us at firstname.lastname@example.org.
Please allow up to 48 hours for a representative to get back to you. Our hours of operation are from 12pm tp 5pm.
Disclaimers: We reserve the right to refuse service to anyone.
We are not responsible for lost or stolen packages. We are only responsible for shipping out your order. But we are still here to help if we can. Please feel free to contact us if needed.
If you have any other questions please contact us via our contact form or email us at email@example.com. Thank you.